TV / HDMI / Video Distribution Troubleshooting
Having trouble with your TV, HDMI connection or video distribution system? Use this guide to diagnose common signal, audio, source switching, extender and 4K compatibility issues.
TV / HDMI / Video Distribution Troubleshooting FAQ
Why does my TV show “No Signal”?
Confirm the correct TV input is selected, check the HDMI cable and source device, restart the equipment and verify that the source is powered on and sending video.
Why does the picture disappear or keep cutting out?
Check the HDMI cable, connectors and extenders, restart the source and display, and verify that the cable length and equipment support the required video resolution.
Why do I have a picture but no sound?
Check the TV and receiver audio settings, confirm the correct audio output is selected, inspect HDMI ARC or eARC settings and restart the connected equipment.
Why am I having HDMI handshake or compatibility problems?
Power-cycle the TV, receiver, matrix or extender in sequence, verify HDMI and HDCP compatibility, and confirm that all devices support the selected resolution and video format.
Why is 4K or HDR not working properly?
Verify that the TV, source, receiver, HDMI matrix, extender and cables support 4K or HDR, and confirm the correct resolution, refresh rate and HDMI input settings.
Why is the wrong source showing on the TV?
Check the selected input on the TV, receiver, matrix or video switcher, verify source assignments and confirm that the control system is switching to the correct device.
Still Need Help?
Professional TV, HDMI and video distribution troubleshooting, repair and configuration available from Orion Systems LA.
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