Security Camera Troubleshooting Guide
Having trouble with your security cameras? Use this guide to diagnose common camera problems, restore video, improve image quality, reconnect offline cameras and verify recording. These steps apply to many IP and PoE security camera systems used in homes and businesses.
Security Camera Troubleshooting FAQ
Why is my security camera offline?
Check the network or PoE cable, confirm the camera is receiving power, test another PoE port, and restart the camera, NVR or PoE switch.
Why is there no video or image?
Verify the camera is online in the NVR, confirm the correct username, password and IP address, and restart the camera and recorder.
Why is my camera image blurry or dark?
Clean the lens, check resolution and focus settings, verify day/night mode, and make sure infrared light is not reflecting back into the camera.
Why is my security camera not recording?
Check the NVR hard drive status, recording schedule, storage space, motion settings and confirm recording is enabled for that camera.
Why can’t I view my cameras remotely?
Confirm the NVR has internet access, verify cloud or P2P status is online, update the mobile app, and test using both Wi-Fi and cellular data.
How do I check if my camera is receiving PoE power?
Check the PoE port lights, test the camera on another known-working PoE port and cable, and verify the switch or NVR has enough available PoE power.
Still Need Help?
Professional security camera troubleshooting, repair and configuration available from Orion Systems LA.
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