Intercom Troubleshooting Guide
Having trouble with your video intercom or door entry system? Use this guide to troubleshoot common issues such as no audio, no video, door release problems, connection failures, indoor monitor issues and mobile app access.
Intercom Troubleshooting FAQ
Why is my intercom not powering on?
Check the power supply or PoE connection, inspect the network cable, verify the correct voltage and test the device on another known-working power source or PoE port.
Why is there no audio during an intercom call?
Check microphone and speaker volume settings, verify the device is not muted, restart the intercom and confirm the network connection is stable.
Why is there no video from the door station?
Confirm the camera is enabled, check network connectivity, verify the door station is online and restart the intercom system if needed.
Why won’t the intercom unlock the door or gate?
Check the relay configuration, verify the electric strike or maglock has power, inspect wiring and confirm the correct relay output is assigned to the lock.
Why isn’t my indoor monitor receiving calls?
Confirm the monitor is powered and connected to the network, verify it is registered to the correct door station and check call-routing settings.
Why can’t I answer the intercom from my mobile app?
Confirm the intercom has internet access, verify the mobile app account is connected to the correct device, check notification permissions and restart the app if necessary.
Still Need Help?
Professional intercom troubleshooting, repair and configuration available from Orion Systems LA.
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