Motorized Shades & Lighting Control Troubleshooting
Having trouble with your motorized shades or lighting control system? Use this guide to diagnose common shade movement, remote control, app connectivity, dimmer, scene and automation issues.
Motorized Shades & Lighting Control Troubleshooting FAQ
Why are my motorized shades not moving?
Check power to the shade motor, verify the remote or wall control is working, inspect for obstructions and confirm the shade is properly paired and calibrated.
Why is my shade remote not working?
Replace the remote battery, verify pairing, confirm the correct shade or group is selected and try reprogramming the remote if necessary.
Why can’t I control the shades from the app?
Confirm the controller or bridge is online, check Wi-Fi or network connectivity, verify the app account and device status and restart the smart home controller if needed.
Why are my lights or dimmers not responding?
Check power, wall switches, dimmers and keypads, verify the lighting controller is online and confirm that the affected devices are properly programmed and connected.
Why are lighting scenes or schedules not working?
Review scene programming, schedules and automation rules, verify the correct devices are assigned and confirm that the controller time and network connection are correct.
Why do my shades stop at the wrong position?
Check upper and lower limits, recalibrate the shade motor and verify that the fabric or track is not binding or obstructed.
Still Need Help?
Professional motorized shades and lighting control troubleshooting, repair and configuration available from Orion Systems LA.
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We install reliable equipment from leading manufacturers in security, networking, smart home automation, and audio/video systems.
Security Cameras • Access Control • Networking & Wi-Fi • Smart Home • Audio • Intercom • Gate Automation • Garage Door Systems • Alarm Systems • Motorized Shades • Home Theater • Low Voltage Wiring • New Construction
Service Areas:Los Angeles, Burbank, Glendale, Pasadena, Studio City, Sherman Oaks, Encino, North Hollywood